We are sorry for your problems with our website. Please read the following to try to fix your issue. If this does not work please feel free to email us any time. Our site is best viewed with the latest version of FireFox or Google Chrome. Other browsers may have unfavorable results. If this still doesn’t work, please read on for more solutions. We have made some changes on our website to accommodate many types of browsers and resolutions. If you still have trouble viewing this site, you may order by email. Just email us a list of the molds that you would like to order, including the mold numbers, and we can send you an invoice by email. This email will instruct you in the process to make your payment. Or if you would like to mail us your order, you can print out an order form HERE. Also, your browser needs to enable java script in it's settings. Hopefully that will help you out. Problem Solving Ideas ________________________________________________________ Your pictures do not load on the product pages One of these two simple solutions should help you out. 1. Your browser does not support JavaScript. This can be changed in your browser settings, or you can choose to use a browser that enables JavaScript by default. Whichever you choose, both should enable you to view our store pages without any problems. So, our store will always work, as soon as JavaScript is allowed in the browser settings. Some viewers may sometimes have JavaScript disabled in the browsers. 2. If you notice that a picture is not loading, you will see an x in its place. In most cases refreshing or reloading the page will correct the error, so you are able to view the picture. ________________________________________________________ You can also try one of these browsers that runs JavaScript by default. All supported current browsers (IE, FF, Chrome, Safari) use JavaScript by default. To learn how to enable your JavaScript settings, please refer to the bottom of this page for directions. Thank you. ________________________________________________________ I get stuck after clicking on the ZOOM link in the item description: Just hit your backspace key or back button in your browser to get back to the page you were viewing. ________________________________________________________ Trouble viewing website. Several factors can contribute to problems viewing our website. When this happens please remember that it is best to keep your “change zoom setting” to 100% to make sure objects remain in the correct locations. ________________________________________________________ Temporary Internet Files When pages load slowly or not at all, it may be that your cache (temporary Internet files) needs to be emptied. It is always a good idea to empty your cache file before attempting to log in again if you are having this type of problem. ________________________________________________________ Nothing happens when I click on the “Add to cart” button. You may have a pop-up blocker preventing the shopping cart page to load. Try holding down the “control key” as you click the “add to cart” button. This should help you out. ________________________________________________________ Problems Receiving Mailings or Newsletters from About Molds With the various spam filters offered to users online, our emails to you may be blocked or delivered to spam folders, or displayed incorrectly. If you have spam protection with your email account, or an independent service protecting your email, you will need to check and maybe change your settings to make sure that our email will be delivered to you appropriately. See below for guidelines to some larger email service providers. If you need further assistance with this, we recommend contacting your ISP or Spam Filter provider directly for instructions. ________________________________________________________ How to enable JavaScript To view our product pages, you need to ensure your browser is JavaScript enabled. How do I check if my browser has JavaScript enabled? You normally do this by checking your browser's options. This will depend on the browser you're using. Instructions for some of the more common browsers are below: Internet Explorer (6.0): 1. Go to Tools from the top menu 2. Select Internet Options 3. Click on the Security tab 4. Click Custom Level 5. Scroll down until you see the Scripting section 6. Ensure that the Active Scripting option is set at Enabled 7. Click OK Netscape Navigator (4.8): 1. Go to Edit from the top menu 2. Select Preferences 3. Select Advanced 4. Select Scripts & Plugins 5. Check the Enable JavaScript checkbox 6. Click OK Mozilla Firefox (1.0): 1. Go to Tools from the top menu 2. Select Options 3. Select Web Features from the left menu 4. Ensure the Enable JavaScript option is checked 5. Click OK Mozilla Firefox (1.5): 1. Go to Tools from the top menu 2. Select Options 3. Click on the Content button 4. Ensure that the Enable JavaScript option is checked 5. Click OK Apple Safari (1.0): 1. Go to Safari from the top menu 2. Select Preferences 3. Select Security 4. Ensure that the Enable JavaScript option is checked 5. Click OK Other browsers? Most (if not all browsers) give you the option to enable/disable JavaScript. If your browser is not listed above, the steps above will give you some idea of how to find it. Just look for something called tools, options, preferences or something similar. Warning Java and JavaScript are two different things - make sure you're enabling/disabling the right option!